How It Works
Connecting the right support at the right time
Hono Ki Te Ora is your referral pathway for mental health and wellbeing support in Central Otago. You don't need a referral from a doctor. You don't need to know which service you need. Just reach out — we'll help figure out the rest together.
Reach out — any way you like
Contact us by phone, email, or online form — or ask your GP, school, or another service to refer you.
Meet your Guide
A Guide will get in touch quickly to listen, learn about your situation, and help you understand what support is available. This is a warm, supportive conversation — not an assessment.
Triage and next steps
If specialist support is needed, our Intake Clinician will gather more information and work with you to determine the most appropriate pathway.
Connected to the right support
We make the introduction and stay in touch while you wait or transition.
Who you'll meet
Guide
Guides are warm, knowledgeable team members who provide intake support and navigation. They help you and your whānau understand the landscape of available services, complete initial screening, and stay with you while you wait or transition between services.
- Initial contact and listening
- Service navigation and information
- Screening and triage support
- Support while waiting
- Community connection
Intake Clinician
Our Intake Clinicians are qualified mental health professionals who provide triage, consultation and liaison with specialist services.
- Clinical screening
- Triage and prioritisation
- Consultation with specialist teams
- Referral to appropriate services