For Referrers
Your trusted navigation partner
Hono Ki Te Ora acts as the referral pathway for mental health and wellbeing referrals for young people in Queenstown, Wānaka and the wider Central Otago region. We welcome referrals from any source — GP, school, social worker, family member, or self-referral. There is no wrong door.
Who we support
Children/Tamariki 5–12 years
Children experiencing mental health, developmental, behavioural or emotional challenges, and their whānau.
Youth/Rangatahi 13–17 years
Young people experiencing mental health, substance misuse and addiction or wellbeing challenges — including those transitioning between services.
Young adults 18–24 years
Those navigating adult mental health pathways, including those with complex or co-existing needs.
How to make a referral
Phone
Call us directly to discuss a referral or seek advice about whether Hono Ki Te Ora is the right service.
0800 292 988Send referral details securely by email. Please include a brief summary of the young person's situation and any relevant background.
referrals@hkto.org.nzOnline Form
Use our online contact form to submit a referral or enquiry. We will follow up within one business day.
Online formWhat happens after a referral
Referral received
We acknowledge receipt of your referral within one business day.
Triage & planning
Our Intake Clinician determines the most appropriate pathway and coordinates with specialist services if needed.
Guide contact
A Guide makes contact with the child or young person and/or whānau to listen and understand their situation.
Feedback to you
We keep you informed of progress and outcomes, with your permission and the client's consent.
Working better together
Hono Ki Te Ora is built around the principle of strong interagency collaboration. We actively participate in interagency hui, share relevant information (with consent), and work to reduce the burden of navigating a complex system on young people and their whānau.
We welcome conversations about how we can work together more effectively. Contact us to discuss partnership opportunities or to learn more about our service.
Get in Touch